Reservations Manager-Meath - Ref 1101

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Action Recruitment Published: May 30, 2018

Description

Action Recruitment have an excellent opportunity for an experienced Reservations Manager to join the team of our client, a 4-Star hotel in Meath. The ideal candidate will have previous experience managing or supervising a Hotel Reservations team and have excellent organisational, communication and team coaching skills.  You must also have experience of Group Reservations and working with a Revenue/Yield Manager to achieve goals.  You must also possess a high level of accuracy and be a good decision maker.

Reporting directly to the Revenue Manager and General Manager, the Reservations Manager will manage the Reservations team and liaise with the Front of House team.  He/she will work closely with the Sales & Marketing, Meetings & Events and Front Desk teams to ensure the maximization of all rooms sales and hotel sales opportunities.

Reservations Manager Responsibilities Include;

  • Assisting the Revenue Manager in developing new Reservations/Revenue SOP’s for the team
  • Managing the Reservations team & all rooms reservations processes for the hotel – individual and group bookings
  • Manage the Reservations team to meet and exceed budgeted targets
  • Coach and develop the Reservations team to ensure the constant delivery of excellent guest service
  • Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources etc.
  • Manage no-show and cancelled reservations and process charges according to hotel policy
  • Working with the Sales team to help identify leads and convert leads to confirmed bookings and ultimately increase sales revenue
  • Liaising with the Revenue Manager to maximise room revenue and assisting with daily, weekly and monthly revenue reporting
  • Deal with guest complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times
  • Any other duties as assigned

Salary €25-€28k plus bonus.

For more details call Noel on +353 87 2145990 or email noel@actionrecruitment.ie

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