Group Reservations Agent-Dublin - Ref 1142

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Action Recruitment Published: August 7, 2018
Dublin, Ireland
Job Type


Action Recruitment are seeking an experienced Group Reservations Agent on behalf of our client, a 4-star property in Dublin.  You must have experience as Reservations Agent and have excellent organisational and communication skills.

Reporting to the Revenue and Reservations Manager, Sales and Marketing Manager and General Manager, the main responsibilities of Group Reservations Agent include:

  • Quoting, converting and management of all group accommodation enquiries, ensuring that the hotel revenue and reservations strategy is implemented to fully optimise hotel revenue
  • Implement the group accommodation pricing strategy in alignment with agreed pricing and understand the impact of relative pricing decisions on property performance
  • To be able to open & close rates and availability across all distribution channels including branded web, 3rd party websites and the GDS
  • Ensure the effective implementation and compliance of all company Reservations & Revenue SOP’s
  • Manage the Group Reservation function, ensuring that all groups are quoted in a timely manner, followed-up, confirmed and contracted, payment collected and handed over to Operations
  • Ensure that all groups are entered into the PMS (Opera) correctly with relevant notes, traces and rates and action all group traces daily
  • To co-ordinate in advance with Operations any information/queries which concerns them in relation to a group
  • To complete all weekly/monthly group reports necessary to complete the Group Reservations Function
  • To upsell and recommend the hotel facilities at all times, recognising sales leads and passing them on to the Sales office
  • To assist with individual Reservations as required
  • To work closely with the Sales & Marketing Manager to ensure that key group decisions are in alignment with hotel policy
  • To ensure that all payment of accommodation is collected and any billing/payment query is referred to the Revenue & Reservations Manager/Sales & Marketing Manager
  • To work closely with the Reception team, ensuring all information for group bookings are passed on to Reception
  • To attend inter-departmental meetings
  • Any other duties as assigned.

Excellent Salary

If you would like to learn more about this position, please send an updated copy of your CV to or call Brian on +353 872804401.

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