Front Office Manager-Dublin - Ref 980

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Action Recruitment Published: February 15, 2018
Location
Dublin, Ireland
Job Type
Category

Description

Action Recruitment are looking for an experienced Front Office Manager on behalf of our client, a four-star hotel in Dublin.  You must have previous experience as Front Office Manager or Supervisor in a four or five-star property. You must have strong team leadership and motivational skills.  An excellent standard of English, both written and verbal is required and well as excellent organisational and interpersonal skills.

As Front Office Manager, duties include but are not limited to:

  • Manage the efficient and smooth running of the front desk
  • To lead, manage, motivate, and train the front office team, ensuring excellent guest service at all times
  • Ensure adequate resource planning and effective recruitment of front office team members, in line with the Front Office departments’ budget
  • Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure all guest enquiries and requests are dealt with promptly, courteously, and efficiently
  • Ensure prompt resolution of guest complaints
  • Ensure every opportunity is taken to maximise revenue through upselling and excellent knowledge of the product
  • Maintain excellent level of communication with all other departments
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Attend regular meetings with the Reservations and Accommodation Management teams and work closely with these departments to ensure the smooth running of the property

Salary €32k

For more details call Noel on +353 87 2145990 or email noel@actionrecruitment.ie

 

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